At Ngan Academy, we are deeply committed to protecting the privacy and personal information of our students, parents, and website visitors. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your information. By using our website or enrolling in our programmes, you agree to the practices described in this policy.
Introduction
Ngan Academy ("we", "us", or "our") operates the website nganacademy.com and provides general education and tutoring services based in Phnom Penh, Cambodia. This policy applies to all information collected through our website, enrolment processes, communications, and any related services.
We are committed to handling your personal data responsibly and transparently. If you have any questions about this policy, please do not hesitate to contact us using the details provided at the end of this document.
We collect only the information we genuinely need, store it securely, never sell it to third parties, and give you full control over your own data.
Information We Collect
We may collect the following categories of personal information:
| Category | Examples | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, gender | Enrolment forms, in-person |
| Contact Information | Phone number, email address, home address | Contact forms, registration |
| Academic Information | School grade, subjects, learning goals, progress reports | Enrolment, tutor assessments |
| Payment Information | Transaction records, payment method type | Fee collection process |
| Technical Information | IP address, browser type, pages visited, device type | Automatically via website |
| Communication Data | Messages, emails, enquiry content | Contact form, email, Telegram |
We do not collect sensitive personal data such as national ID numbers, health records, or financial account numbers unless specifically required and consented to.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To process enrolments and manage student registrations
- To communicate with parents and students about classes, schedules, and progress
- To personalise and improve the quality of tutoring and educational services
- To send important administrative notices, reminders, and updates
- To respond to enquiries submitted via our contact form, email, or phone
- To process payments and maintain accurate financial records
- To improve our website experience and analyse traffic patterns
- To comply with legal obligations applicable under Cambodian law
- To protect the safety and well-being of our students and staff
We may occasionally send information about new courses or programmes by email or Telegram. You can opt out at any time by contacting us at [email protected].
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to any third parties. We may share your data only in the following limited circumstances:
- Service Providers: We may share data with trusted third-party tools that help us operate our website or deliver services (e.g., email platforms, payment processors). These parties are contractually obligated to protect your data.
- Tutors & Academic Staff: Relevant academic information may be shared internally with our tutors to enable effective teaching and progress tracking.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority in Cambodia or another applicable jurisdiction.
- Safety Situations: If we believe disclosure is necessary to protect the safety of a student, staff member, or the public, we may share relevant information with appropriate authorities.
- Business Transfers: In the unlikely event of a merger or acquisition, your information may be transferred as part of that process, with equivalent privacy protections maintained.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. Cookies are small text files stored on your device.
- Essential Cookies: Required for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data collected is anonymised.
- Preference Cookies: Remember your settings and preferences for a better experience on return visits.
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law:
- Student & Enrolment Records: Retained for a minimum of 5 years after a student's last enrolment, for academic and administrative purposes.
- Contact Enquiries: Retained for up to 2 years after the last communication.
- Payment Records: Retained for a minimum of 7 years in accordance with financial record-keeping requirements.
- Website Analytics Data: Aggregated data is retained for up to 24 months; individual session data is not stored long-term.
When data is no longer required, we will securely delete or anonymise it in accordance with our internal data management procedures.
Your Rights
You have the following rights regarding your personal information held by Ngan Academy. To exercise any of these rights, please contact us using the details in Section 12.
Request a copy of the personal data we hold about you at any time.
Ask us to correct any inaccurate or incomplete personal information.
Request deletion of your personal data, subject to legal retention requirements.
Object to certain uses of your data, including direct marketing communications.
Request your data in a structured, machine-readable format where applicable.
Ask us to temporarily restrict processing of your data in certain circumstances.
We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.
Children's Privacy
As an educational institution serving students of all ages, including minors, we take children's privacy especially seriously. When enrolling a student under the age of 18, we require that a parent or legal guardian:
- Provides consent for the collection and use of their child's personal information
- Is listed as the primary contact for all communications regarding the student
- Reviews this Privacy Policy on behalf of their child
Parents or legal guardians may request access to, correction of, or deletion of their child's personal data at any time by contacting us directly at [email protected].
We do not knowingly collect personal data from children under 13 without verified parental consent. If you believe we have inadvertently collected such data, please contact us immediately.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security practices include:
- Secure, password-protected systems for storing student and parent records
- Limited access to personal data on a need-to-know basis among our staff
- Encrypted email communications where possible
- Regular review of our data handling and security practices
- Secure disposal of physical records when no longer required
While we take every reasonable precaution, no method of data transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us directly.
Third-Party Links
Our website may contain links to external websites, social media platforms (such as Facebook, Telegram, and YouTube), or third-party services. This Privacy Policy applies only to Ngan Academy's own website and services.
We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit before providing them with your personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify current students and parents via email or Telegram where appropriate
- Display a notice on our website homepage for a period of 30 days
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us through any of the following channels. We are committed to addressing your enquiry promptly and transparently.
We aim to respond to all privacy-related enquiries within 30 business days of receipt.